Casino Screws Up, Points Finger

Last April, players at a mini-baccarat game noticed the same sequence of cards being dealt.  Being smart, they started upping their bets.  When the casino finally figured out what was going on, those players had won $1.5 million.  Wow.  The casino of course thought the players were cheating.  That wasn't the case.  What happened was that the casino was putting new decks of cards into the game without shuffling them first.   HAHAHAHAHAHAHAHA  How stupid.  Casino Operations 101 - you SHUFFLE cards before you put them into the game.

The casino, the Golden Nugget Atlantic City, relied on the promise from the card manufacturer that the cards were pre-shuffled.  But when things started weird, wouldn't you think that it would take less than 41 winning hands before they would do something like shuffle cards?

To the casino's credit, they have paid out over $500,000 of the winnings, but to their discredit have not yet cashed about $1 million.  In addition, the casino has sued the gamblers stating the game wasn't "fair."  Really?  Oh, yes, the casino is also suing the card manufacturing company.

Let's say the casino is right to obtain relief from the card manufacturer.  But pay the players their winnings.  In fact, tout the big win, smile, tell the world that not all players may do this well but when players win, the casino is HAPPY FOR THEM.  That kind of good customer service and recognition is what gets customers to want to visit.  Treating customers badly and suing them for winning, due to your screwup, is bad customer service and what gets customers to not want to visit.

The full story can be found here.  What do you think?